We offer a full refund 30 days from purchase if you are not completely satisfied with your items.
If the 30 day period has expired, unfortunately we cannot offer a refund beyond this point.
For any exchange or return enquiries, please email us through our contact form and we will get back to you with next steps.
Our refund guarantee is subject to the following conditions:
• Items must be returned within 30 days of you receiving the item/s.
• The item is in new, resalable condition with all original packaging.
• Customers are responsible for return shipping costs.
• If exchanging your glasses for another pair, we will pay for the new pair to be shipped to you. Please note that we will only pay shipping for the first exchanged pair and NOT for any subsequent exchanged pairs.
• We DO NOT offer refunds on lost or stolen items.
• We DO NOT offer refunds on orders with tracking links that state "delivered."
• We are NOT responsible for glasses delivered to an incorrect address supplied by the sender. Please check the shipping details you provide to us at the time of purchase.